1.1. Are you officially connected with any university?
Even though the material we offer is customized for the listed universities — we are not officially connected with any of them.
2.1. How long can I access a specific subject after purchasing it?
We offer a Passing Guarantee: in case you did not pass your university course for any reason, you are entitled to another year of access for free; contact us for more information.
2.2. Is all of your content 100% correct?
As much as humanly possible.
Medicine is an ever-changing subject — even the most reputable, well-known textbooks publish new editions on a yearly basis in order to correct mistakes and keep the information up-to-date.
We are doing our best to review every piece of information before publishing it, and we issue updates as soon as new discoveries are available.
In order to keep our standards of full transparency, we offer an Updates and Changes section for every course, to help you stay informed.
2.3. My university is not on your list. Can your platform be customized for it?
Contact us and we’ll take care of everything.
2.4. Do you offer ____________ subject?
All of the subjects we currently offer (and even some of our future subjects) are available at the plans page.
Preparing subjects is a complex process that takes lots of research, effort, and time. If you cannot find the subject you’re interested in, it will probably come in the future, and we hope you won’t need it by then. 😉
3.1. Which payment methods do you accept?
We use PayPal as our payment processor, which means you can pay using all major credit cards or your PayPal account balance.
We'll never ask for your credit card information.
3.2. Is shopping through your website safe?
We employ the latest security measures and technologies to provide you with a secure shopping experience.
Our systems are protected by CloudFlare, a leading expert in network security and a Secure Sockets Layer (SSL) authority.
We use SSL authentication to ensure that all data passed between our servers and your browser remains private and integral.
All payments are processed through PayPal, the trusted leader in online payments. Your credit card information will never be shared with us.
3.3. Do I have to create a PayPal account to pay?
Depending on your location, PayPal will decide whether you can pay without registering. Unfortunately, we have no control over PayPal’s decision.
Regardless, creating a PayPal account is fast, easy and free.
3.4. How long will it take for my payment to process?
Typically, within minutes. We'll notify you by email once your payment has been processed.
If you are facing any difficulties during any step of the ordering process, please contact us.
4.1. Can I share my account with others?
No. Account sharing is forbidden.
We offer group discounts starting with groups as small as 2 users. Contact us for more information.
4.2. Can I print/copy material from your platform?
Unless specifically stated otherwise, no.
With exceptions, all content offered by our platform is copyrighted.